LifeWatch ERIC Metadata Catalogue
LifeWatch Italy Help Desk
The LifeWatch Italy Help Desk applies a ticket system to address all support requests for the use of LifeWatch Italy platforms and services.
A unique number is assigned to each request, and users can refer to it to track its progress.
The Help Desk provides a knowledge base that can be checked before opening a new ticket in order to see if the issue users wish to raise has already been addressed.
Default
Identification
- Date ( Creation )
- 2021
- Date ( Publication )
- 2021-10-01
- Date ( Revision )
- 2022
- Status
- Completed
- Version
- 1.0
- Keywords
- help desk
- Keywords
- ticket management system
- Keywords
- knowledge base
- Access constraints
- Copyright
- Use limitation
- LifeWatch Italy 2022
- OnLine resource
- Link to the platform ( WWW:LINK-1.0-http--link )
- Service Category
- help desk
- Service Language
- eng
- Service TRL
- TRL 9 – Actual system proven in operational environment
- Service Funding
- The development of the LifeWatch Italy Help Desk has been funded by the project LIFEWATCHPLUS PIR01_00028 (CUP: B67E19000030007) in the framework of NOP Research and Innovation 2014-2020 under the action “Enhancement of Research Infrastructures”.
