LifeWatch ERIC Help Desk
The LifeWatch ERIC Help Desk applies a ticket system to address all support requests for the use of LifeWatch ERIC platforms and services.
A unique number is assigned to each request, and users can refer to it to track its progress.
The Help Desk provides a knowledge base that can be checked before opening a new ticket in order to see if the issue users wish to raise has already been addressed.
Default
- Date ( Creation)
- 2021
- Date ( Publication)
- 2021-10-01
- Date ( Revision)
- 2022
- Status
- Completed
- Keywords
-
help desk
- Keywords
-
ticket management system
- Keywords
-
knowledge base
- Keywords
-
miscellaneous
- Access constraints
- Copyright
- Use limitation
-
LifeWatch ERIC 2022
- OnLine resource
-
Link to the platform
(
WWW:LINK-1.0-http--link
)
- Service Category
-
help desk
- Service Category
-
support
- Service Language
- eng
- Service TRL
- TRL 9 – Actual system proven in operational environment
- Service Funding
-
The development of the LifeWatch ERIC Help Desk has been funded by the project LIFEWATCHPLUS PIR01_00028 (CUP: B67E19000030007) in the framework of NOP Research and Innovation 2014-2020 under the action “Enhancement of Research Infrastructures”.
metadataMetadata
- File identifier
- 069ee775-6f9b-4d68-9b26-801bb5caf807 XML
- Metadata language
- en
- Hierarchy level
- Service
- Metadata Schema Version
-
1.0
