LifeWatch Italy Help Desk

The LifeWatch Italy Help Desk applies a ticket system to address all support requests for the use of LifeWatch Italy platforms and services.

A unique number is assigned to each request, and users can refer to it to track its progress.

The Help Desk provides a knowledge base that can be checked before opening a new ticket in order to see if the issue users wish to raise has already been addressed.

Default

Date ( Creation)
2021
Date ( Publication)
2021-10-01
Date ( Revision)
2022
Status
Completed
Point of contact
  University of Salento, LifeWatch Italy - Alberto Basset

Principal investigator
  University of Salento, LifeWatch Italy - Alberto Basset

Keywords

help desk
Keywords

ticket management system
Keywords

knowledge base
Access constraints
Copyright
Use limitation

LifeWatch Italy 2022
OnLine resource
Link to the platform (

WWW:LINK-1.0-http--link

 )
Service Category

help desk
Service Category

support
Service Language
eng
Service TRL
TRL 9 – Actual system proven in operational environment
Service Funding

The development of the LifeWatch Italy Help Desk has been funded by the project LIFEWATCHPLUS PIR01_00028 (CUP: B67E19000030007) in the framework of NOP Research and Innovation 2014-2020 under the action “Enhancement of Research Infrastructures”.

Metadata

File identifier
fc4eca33-4018-419f-8d41-2c54a2c59fa5 XML
Metadata language
en
Hierarchy level
Service
Metadata Schema Version

1.0
 
 

Overviews

overview

Spatial extent

Keywords



Provided by

Access to the portal